Willow Pond Community FAQs

Community FAQs

DWPD-Willow Pond HOA

Last update: 5/31/24

Amenity Access

Go to Documents. Fill out the Amenity Access form under Gate Access. Then email the form to dfwamenities@goodwintx.com for submission.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please upload to Town Sq. under the Architectural Review tab on the left side of the webpage.

Where do I find my community’s architectural modification request form?

The fillable architectural modification request form can be found under the Architectural Review section of TownSq.

What’s the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Board of Directors. This committee of volunteer homeowners is tasked to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

Please look in Town Sq. Under Architectural Review to follow along with the status of your modification.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for their property.

I need to report a maintenance issue to a common area in the community.

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Thursday

What is the bulk pick-up schedule for my community?

Call 972-292-5900 to schedule a pick up

How do I get electric/gas/water/trash service?

Go to website external.friscochamber.com/utilities

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request TownSq Requests, category Compliance. Click on Open Request, fill out the form and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Kerbey Jacobs, Community Manager: Via email DWPDmanager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financials

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment option

Option 1: Mail-In Your Payment to the following address:

DWPD-Willow Pond HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DWPD) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DWPD

What is the Management ID?

6587

When is my assessment due?

January of each year, past due on February 1st.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com

How much does a lender questionnaire cost?

Visit the Goodwin website at www.goodwintx.com for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at www.goodwintx.com

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Goodwin website at www.goodwintx.com

Rules/Regulations

What is the community's rental/leasing policy?

Must notify Board of Directors at least five (5) days prior presenting lease or rental form/agreement to a potential tenant. Homeowner must submit a Request to Lease. Provide a copy of the exact Lease/Agreement to the Board for approval. Before approval, the property owner will supply a criminal background check on all adults of the home. Once the Board has approved, the Homeowner must submit a Notification of Lease which is to be signed by the new lessee stating that they have received the rules and regulations for the community. A lease deposit of $500 is required for each property, to be refunded at end of leasehold.

What is the community's parking policy?

Article IX, Section 9.20 of the Declaration of Covenants, Conditions and Restrictions, states that "No portion of the streets or Common Properties shall be used for the storage of boats, trailers, campers, unused or inoperable automobiles, or any items which the Board of the Association deems unsightly or inappropriate. Boats, trailers, campers, unused or inoperable automobiles, and other machinery consistent with the use of the premises as a residence may be kept on Lots, provided they are kept or stored within a garage or such other place as may be complete out of view from the Common Properties or any street or adjacent Lot. No vehicle of any type will be allowed to park on any street for 24 consecutive hours or more without the Board’s approval. Trucks having a carrying capacity in excess of one ton and any vehicles with printed advertisements shall not be permitted to park overnight on streets, driveways or other wise in the addition, any time, except those utilized by a builder during the construction of the Residences.

(a) Regulations: Resident parking is restricted to Homeowner garages and driveways. Resident vehicles are not allowed to be parked on the street. No parking within 6 feet of a fire hydrant. No vehicle shall be parked so as to block the delivery of mail. No vehicle shall be parked on a sidewalk or lawn.

Article IX section 9.20 C ...First time violations of these parking rules will result in the issuance of a warning notice. Subsequent violations will result in a fine of $25.00 per occurrence. Cumulative violations will be subject to the towing of the vehicle at the owner’s expense. Fines remaining unpaid for more than 60 days will result in a lien being filed against the property where the vehicle’s driver is located. The property owner will be responsible for all fines and related lien expenses. The Board will consider an appeal of any violation and reserves the right to void any actions where special circumstances are present.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address) Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.